Tracking codes takes from 2 to 5 business days to be send on from our suppliers to you.

We are not responsible if the product can not be delivered to the customer due to the incorrect delivery address on our website at the time of checkout. If you have problems tracking your order, please email info@hellospecials.com including your order code. It will look something like #1234 and is must do for you help track your package. This code is present in all emails sent by us. With your order code (#1234) in hand, we will respond within 2 business days.

Storage fees are charged if not picked up within 7 calendar days. The amount of the fee depends on the weight/volume of the product. 

Free products are not exchangeable under any circumstances. All our products are guaranteed against manufacturing defects. We also exchange products that came different from the one ordered by the customer. If you receive a product from us with any manufacturing defect or different than you ordered follow the following steps to perform the exchange:

Inform our team about the problem via our email (info@hellospecials.com), send clear photos or videos of the defective product or the wrong product you received, within 3 days of receipt.

Attention, we will not make exchanges or refunds after this period. Your complaint will be analyzed within a maximum of 2 working days and, if the problem is found, we will contact you via email and you can choose one of the following alternatives:

Receive a refund of the amount paid.

Receive a new product just like the one ordered.

Receiving a product of similar value.

Receive a coupon with the value of the product to use in future purchases.

We will not exchange products of inappropriate size for the customer:

We provide the measurements in centimeters of our products so there is no mistake in choosing the size. 

Only data such as e-mail and name are stored in our database in order to improve our relationship through e-mail, direct mail, among other forms of interaction. So we can always offer you the best products and services.

Don't worry! Your credit card number is used only by Payment Companies and only in the purchase process, and is not, in any way, kept in the files after the transaction. The financial transaction is carried out only by Shopify offering total security in the purchase.

Your e-mail address will only be used to contact you about your orders or to advertise promotions and launches on our website, can be canceled by you at any time.

If you have any questions or suggestions regarding our privacy policy, please contact us.

Hello Specials guarantees the security of your purchase and respects your privacy.

BUY NOW, PAY LATER! We accept payments from Afterpay, Zip, Laybuy and Klarna. Depending on your circumstances, you may have to pay additional exchange rate costs and fees as charged by your credit card issuer. We will not be liable for any costs associated with exchange rates or bank fees. Purchases made using our payment options are subject to the provider's terms and conditions.