Luxury Golden Cross Purple Zirconia Pendant Necklace

Our product exchange policy aims to provide the customer with complete security in relation to the products purchased in our store.

Free products are not exchangeable under any circumstances.

All our products are guaranteed against manufacturing defects. We also exchange products that came different from the one ordered by the customer. If you receive a product from us with any manufacturing defect or different than you ordered follow the following steps to perform the exchange:

1. Inform our team about the problem via our email (info@hellospecials.com), sending clear photos or videos of the defective product or the wrong product you received, within 3 days of receipt. Attention, we will not make exchanges or refunds after this period.
2. Your complaint will be analyzed within a maximum of 3 working days and, if the problem is found, we will contact you via email and you can choose one of the following alternatives:

• Receive a refund of the amount paid.
• Receive a new product just like the one ordered.
• Receive a product of similar value.
• Receive a coupon with the value of the product to use in future purchases.

We will not exchange products of inappropriate size for the customer:

We provide the measurements in centimeters of our products so there is no mistake in choosing the size.

Delivery time to anywhere World Wide may take 5 to 10 business days on average after payment confirmation.

Remembering that we inform the tracking code of all products that are ordered with the shipping option WITH tracking code at the time of shipping selection. If tracking doesn't work on our site, it's sure to work on that:

• http://global.cainiao.com

tracking codes takes from 2 to 5 business days to be send on from our suppliers to you. We are not responsible if the product can not be delivered to the customer due to the incorrect delivery address on our website at the time of checkout.

Time takes according to the speed of delivery companies, but usually takes between 5 to 10 business days on average. The deadline for delivery is up to 30 working days. After the stipulated period, we recommend that you contact us to clarify the reason for the delay. If the delivery company is not in possession of your order contact us immediately to check with our suppliers. Confirming that there is a problem in the logistics of your order, we will issue a FULL refund of your purchase immediately after these verification steps.

It is important that you provide the means to effect delivery to the address registered in your order. After 3 (three) proven delivery attempts, you will have to pick up the order at a delivery agency close to your address. Storage fees are charged if not picked up within 7 calendar days. The amount of the fee depends on the weight/volume of the product.